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Home/Help/Warranty & Returns

Warranty & Returns

Tyresales Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The additional warranty set forth in this document apply to all tyres ("Tyres") sold by Tyresales Pty Ltd ("tyresales"), Level 4, 449 Punt Road, Richmond Victoria 3121,

In addition to the rights and remedies to which you may be entitled and which cannot be excluded under the Australian Consumer Law or any other relevant legislation, tyresales warrants that the Tyres sold by it, used in normal service and in accordance with the maintenance recommendations and safety warnings of the manufacturer, will be free from defects in material and workmanship. This warranty shall be effective for one (1) year from the date of purchase, being the date shown on the original tyresales sale invoice. This warranty is limited to the original purchaser of a Tyre and expires immediately upon transfer of the Tyre to another individual or entity.

Except as stated below, this policy describes all of the warranties given and remedies available with respect to the Tyres. To the maximum extent permitted by law and save as stated above, tyresales:

  • disclaims any other warranty (whether express or implied) in relation to the Tyres; and
  • will not be liable for any loss or damage (including costs, loss of time, inconvenience and commercial losses) however caused, whether direct, indirect or consequential, incurred or suffered by you or any third party in respect of the Tyres.

Nothing in this warranty shall be construed as superseding or adding to any tyresales warranty for other products or services or as excluding, restricting or modifying:

  • the application or exercise of any right or remedy to which you may be entitled under the Australian Consumer Law which cannot be excluded; or
  • any liability of tyresales in relation to a failure to comply with a guarantee that applies under the Australian Consumer Law.

Warranty Exclusions

The additional warranty set out above does not extend to Tyres which become defective as a result of:

  • Road hazard damage, such as impact damage or puncture, whether repairable or not;
  • Incorrect mounting of the Tyre;
  • Improper storage of the Tyre;
  • Under-inflation, over-inflation, improper maintenance, improper repair or other abuse;
  • Mechanical irregularity in the vehicle, including, without limitation, tyre/wheel imbalance or wheel misalignment, which results in uneven or rapid wear;
  • Being fitted to or used with incompatible or improper valves, rims or wheels;
  • Being fitted to vehicles which are carrying loads or running speeds higher than that recommended for the vehicle;
  • Not being fitted or used in accordance with the technical recommendations of the manufacturer as published from time to time;
  • Accident, fire, chemical explosion or exposure, tyre alteration (e.g. retreading) or vandalism; or
  • Climatic effects, such as damage caused by salt water or sand.

Damaged, Incorrect and Faulty Products

If you receive a tyre that you believe is damaged or faulty please contact us by making a claim. Our Tyre Experts will review the claim and our Team will contact you with the outcome.

How to make a Warranty Claim

To get started on making a claim, please read the following:

If a Tyre becomes defective within the terms of this warranty at any time during the above-described warranty period, you may make a claim.

You will need to supply your order number, name, email address, contact number, the number of tyres affected, complete description of the alleged defect and photos of the tyre evidencing the alleged defect. Any additional evidence that you may have may be uploaded as well.

Once a claim has been made, our Tyre Experts will review your claim and an outcome will be provided within five working days. If your claim requires a physical inspection, our Team will contact you to organise this with an accredited tyresales Vehicle/Tyre Specialist in your area.

If the fault of the tyre(s) is due to the manufacturing fault, we will absorb the cost of the inspection and will contact you to arrange replacements that will include re-fitment at no additional charge to you or a refund of the faulty tyre(s). If the fault of the tyre(s) is not a manufacturing fault, the inspection cost will then become the responsibility of the customer and must be paid directly to the accredited tyresales Vehicle/Tyre Specialist.

If you have taken the tyres to a Vehicle/Tyre Specialist outside of the tyresales network and/or do not have the tyres in your possession, we will not be able to continue with your claim and it will be closed.
Click Here To Make A Warranty Claim

Returns Policy

We will accept returns within 30 days of purchase, and reserve the right to refuse if we are notified later than this period.
Only unused tyres that have not been fitted or driven on are eligible for return.
Our warehouses are not open to the general public and our Team will organise the pickup and return freight of tyres back to us. You will be refunded the full amount of your tyre order.
The return process may take up to 15 working days and once the tyres have been delivered back to us, we will process your refund.
If you need to make a return and meet the requirements of the above, click here to email our Customer Support Team.

How much will I be refunded from a Return?

You will be refunded in full.
Some tyres/special order items that were correctly supplied may not be returnable depending on the manufacturer's policy. If they are accepted they may incur a 20% handling charge.

How long will my Refund take?

Your Refund amount will be reimbursed back to you via the method in which you paid tyresales (for example, refunded to the same credit card used to purchase the tyres).

Refunds are processed within 2 business days, but the money can take between 3 - 5 business days to show up in your account, depending on your financial institution.

Unclaimed Tyres

Tyres that have been left at the Fitment Centre or freight depot for 10 days (without any contact from the customer) will be returned to tyresales. You will be refunded the amount of your tyre order minus the return freight cost.

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*MLP = Manufacturer’s List Price. Last updated May 2019
** See our Price Match Guarantee
+ Delivery is free to most metro areas, for regional areas a delivery surcharge may apply. Excludes Truck & OTR Tyres.
^ Free installation excludes Truck & OTR Tyres
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