You will need to enter your order number, name, email address, contact number, the number of tyres affected, complete description of the alleged defect and photos of the tyre evidencing the alleged defect. Any additional evidence that you may have may be uploaded as well.
Once a claim has been made, our Tyre Experts will review your claim and an outcome will be provided within five working days. If your claim requires a physical inspection, our Team will contact you to organise this with an accredited Tyresales Vehicle/Tyre Specialist in your area.
If the fault of the tyre(s) is due to the manufacturing fault, we will absorb the cost of the inspection and will contact you to arrange replacements that will include re-fitment at no additional charge to you or a refund of the faulty tyre(s). If the fault of the tyre(s) is not a manufacturing fault, the inspection cost will then become the responsibility of the customer and must be paid directly to the accredited Tyresales Vehicle/Tyre Specialist.
If you have taken the tyres to a Vehicle/Tyre Specialist outside of the Tyresales network and/or do not have the tyres in your possession, we will not be able to continue with your claim and it will be closed.