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Customer support 1300 897 372

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Get started

We're here to make your life as simple as possible and will process the warranty claim of any tyre purchased from us for you. We do of course have an obligation to the manufacturers to do some troubleshooting and ask that check the below to submit your claim.

You will need to enter your order number, name, email address, contact number, the number of tyres affected, complete description of the alleged defect and photos of the tyre evidencing the alleged defect. Any additional evidence that you may have may be uploaded as well.

Once a claim has been made, our Tyre Experts will review your claim and an outcome will be provided within five working days. If your claim requires a physical inspection, our Team will contact you to organise this with an accredited tyresales Vehicle/Tyre Specialist in your area.

If the fault of the tyre(s) is due to the manufacturing fault, we will absorb the cost of the inspection and will contact you to arrange replacements that will include re-fitment at no additional charge to you or a refund of the faulty tyre(s). If the fault of the tyre(s) is not a manufacturing fault, the inspection cost will then become the responsibility of the customer and must be paid directly to the accredited tyresales Vehicle/Tyre Specialist.

If you have taken the tyres to a Vehicle/Tyre Specialist outside of the tyresales network and/or do not have the tyres in your possession, we will not be able to continue with your claim and it will be closed.

Step 1. Enter your details






1000 characters remaining

Step 2. Upload pictures/documents




Tips
- Make sure the pictures clearly show the point of damage and the surrounding area.
- If you have any further evidence to support your claim, please upload it as well.

If you feel like reviewing the warranty exclusions again before submitting your claim click here, or if you are unsure about your claim being applicable, feel free to email customersupport@tyresales.com.au beforehand.

As soon as you click submit, our Tyre Experts will review your claim and a Team Member will be in touch within five working days with an outcome.

THE TYRESALES EXPERIENCE

How it works

1.

You search

Search over ~1,462,938 tyres to find the right tyre for your car

2.

You buy

Purchase & save up to 50% off RRP

3.

We deliver

We’ll deliver your tyres to one of our fitment locations or your preferred address FAST & FREE+ (exclusions apply see Delivery Information. for further details)

4.

We install

Our Mobile Fitting Vans can come to you, or select one of our preferred Fitment Centre's to install your tyres and they'll do the rest^

© tyresales Pty Ltd All rights reserved
* Tyres must be returned to tyresales within 30 days of delivery, see Returns Policy for more info.
** See our Price Match Guarantee
+ Delivery surcharge may apply depending on the quantity, type of tyre purchased, and the delivery location. Delivery cost is confirmed at checkout. Terms & Conditions apply.
^ Free installation available on select products at certain Fitment Centres. Any installation fees are confirmed at the checkout.
Some images are for illustration purposes only.