Customer support 1300 897 372
This policy sets out how tyresales Pty Ltd (tyresales) collects, uses, manages and discloses your personal information.
By accessing or using the tyresales website or our services, you agree to the collection, use and disclosure of your personal information in the manner described in this policy.
tyresales respects the importance of your privacy and is bound by the Privacy Act 1988 (Cth) (Privacy Act) including the Australian Privacy Principles (APPs), and applicable privacy regulations. tyresales is committed to protecting your privacy when managing your personal information and has policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.
tyresales collects personal information to assist it and its related bodies corporate to conduct their activities and provide the range of services they offer.
Personal information collected by tyresales will depend on the circumstances of collection and on the services that we are providing to you and may include:
Please note that records and content provided in hard copy format may be stored and scanned electronically by tyresales. tyresales does not collect sensitive information as defined in the Privacy Act, such as racial and ethnicity information, political opinions or associations, criminal records (save where provided by law enforcement authorities) or health information. However, subject to obtaining your prior consent, tyresales may collect sensitive information from you in the course of considering an application for employment.
tyresales collects personal information in a number of ways, including:
More specifically, your personal information may be used for the following purposes:
tyresales may disclose personal information to individuals and organisations other than tyresales. The organisations to which we may disclose personal information include:
If you do not want tyresales to disclose your personal information to these individuals and organisations, you should not submit your personal information on the tyresales website or acquire those products or services.
tyresales strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. You may update certain personal information through your membership account (if you have one) or click here to contact us by email. tyresales may destroy or de-identify personal information once the information is no longer deemed required by the business.
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please Click here or on the "contact us" link at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information. Generally, there is no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to the information you request, tyresales may charge you some fees, however, these will not be excessive and will not apply to the making of the request. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.
tyresales takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on tyresales’ systems.
You may deal with tyresales anonymously by using a pseudonym, unless tyresales is required or authorised by law to deal only with an identified person, or it is impracticable for us to respond to you if you have not identified yourself. tyresales may require proof of address before shipping product to you in which case you will not be able to deal with tyresales anonymously.
If you choose not to provide personal information when requested, tyresales may not be able to provide you with the full range of tyresales services.
When accessing the tyresales website from a mobile device, we may request permission to collect your location from your device via the permission system used by your mobile operating system. If you consent to the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this may limit your ability to use certain features of the tyresales website.
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
Location: Level 4, 449 Punt Road, Richmond VIC 3121
Postal Address: Locked Bag 9001, Richmond VIC 3121
Phone: +61 (03) 9093 8600 (Business Hours EST)
Contact: Nicole Birman
Email: Click here to contact us by email
Tyresales treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you would like further information about privacy in Australia, please review the Office of the Australian Information Commissioner's website.
This policy may change over time. All changes will be published on this website.
Version 4 (August 2020)
Search over ~1,600,122 tyres to find the right tyre for your car
Purchase & save up to 50% off RRP
We’ll deliver your tyres to one of our fitment locations or your preferred address FAST & FREE+ (to most metro areas)
Our Mobile Fitting Vans can come to you, or select one of our preferred Fitment Centre's to install your tyres and they'll do the rest^