Frequently Asked Questions

Need Help? See our Help Centre for more information or Contact Us if you can't find your answer

FAQ - tyresales

Is tyresales an Australian company?

Yes tyresales is an Australian owned and maintained company. We have offices in Perth and Melbourne, with warehouses located throughout Australia.

Who will fit and balance my tyres if I buy from tyresales?

tyresales works with hundreds of accredited fitment centres across Australia. When placing an order we match your postcode and vehicle to a fitment centre nearest to you. You can select any of these to have your tyres fitted and balanced onto your vehicle.
To find your closest fitment centre click here, simply enter your postcode and vehicle make.
If you need further assistance call us on 1300 TYRESALES (897372)

How should I search for new tyres?

The best way to purchase the correct new tyres for your vehicle is to check the tyres you are currently using. Note down the full tyre size (see the Tyre Size Guide for more information) and enter those values in our Tyre Size search.
You can also use our Rego search and simply enter your vehicle’s registration number and state of registration. We may then ask you some additional information in order to determine your tyre size.
To avoid ordering the wrong tyres though, we strongly advise you to check the tyre placard in your vehicle, (which is usually found in the driver’s door area, glove box or under the fuel cap) and use our Tyre Size Guide to check the size of the current tyres on your vehicle.

Do you fit tyres for motorhomes, light trucks or larger commercial vehicles?

If you have a motorhome, a light truck, or a larger commercial vehicle, please notify us during the time of your purchase. While we may sell tyres in the size you require, the fitting of tyres to these types of vehicles is a lot more specialised and requires a larger workshop and different equipment to that required for regular-sized vehicles.
We will do our best to find a fitment centre that can accommodate your needs, but there may be an extra charge involved for fitting and balancing of your tyres onto these larger vehicle types.

FAQ - Ordering my tyres

How does tyresales work & how do I buy my tyres?

1. Find the tyres you are looking to purchase - make sure the size you choose matches the ones on your current vehicle as well as on your tyre placard.
2. Enter your postcode & vehicle's make/model. The website will then refresh and you are able to select one of the available fitment centres from the list. If you would like the fitment centre to know about a preferred day and time (morning/afternoon), choose your preference from our preferred fitment calendar. If you do not want fitment, you can choose to have the order sent directly to you. Note that they can't be sent to a PO Box as they need to be signed for.
3. Choose your optional extras - like a wheel alignment. You will then be directed to the final step where you will be able to pay for your order with one of our many different payment options.

What happens if I pay for my order by bank transfer?

If you selected to pay for your order via bank transfer we will send you the account details in your purchase confirmation email.
You must use your tyresales order number as the reference for payment.
Please note that it may take 1-2 business days for the direct debit to show in our bank account and we do not reserve stock for more than 48 hours. As soon as you transfer the money please email customersupport@tyresales.com.au so that we can look out for your payment. Once your funds have been received we will dispatch your tyres and you will receive an email with the tracking details.
If you require your tyres urgently, or if the processing times interfere with your preferred fitment day, please contact us.
If we receive no communication or payment from you within 3 business days your order will be automatically cancelled.

What happens if I pay for my order using ZipMoney - 12 months Interest Free Finance?

tyresales have partnered with ZipMoney to provide our customers with the option of 12 month interest free payments for their tyre order.
When you go through the Checkout, simply select the Buy Now, Pay Later option where you will go through the ZipMoney application process. Once completed, ZipMoney will email your finance contract and your order will be completed with tyresales.
Please ensure you complete the ZipMoney application process as soon as possible because we do not reserve stock for more than 48 hours. If the application is not completed within 3 business days, your order will be automatically cancelled.
The 12 months interest free is provided by ZipMoney, tyresales is not involved in this financial process. For any ZipMoney questions please contact 02 8294 2345.

How soon is my order dispatched?

Orders are processed daily Monday to Friday. If your tyres have been ordered after midday they may be dispatched the next business day.
For example, if you bought your tyres at 8am on Monday, your tyres will be dispatched that same day. If you bought your tyres after 12pm on Monday, your tyres may be dispatched on Tuesday.

What happens if I order the wrong tyre size?

As soon as you purchase your tyres we will send you a text message and an email with instructions on how to check your tyre size. If you need to change your tyre order please call us immediately on 1300 897 372 or email us and we can switch your tyre order with no extra cost - you simply pay the difference in your tyre price.

How do I book my fitment appointment?

Once your order has been processed and the tyres have been delivered to your specified fitment centre, they will contact you to confirm your fitment date and time. While the preferred appointment date and time you specified when placing your order is communicated to the fitment centre, they will still need to confirm the appointment with you directly.
If you do not hear from the fitment centre within 24 hours from delivery, please refer to your purchase confirmation email for further instruction.

Can I get anything extra with my fitting?

Our accredited fitment centres have joined up with us to provide the best deals for your order. During the checkout process, we'll indicate which fitment centres offers complimentary services, such as free wheel alignment, a car clean, or a 60-minute express fitment by displaying this information beneath their name.
60 Minute Express Fitment
From selected fitment centres you will be able to receive a 60 Minute Express Fitment job. This option is great if you prefer to wait for your tyres to be fitted as quickly as possible, rather than leaving your car for a few hours and being without transport. Need more info? See our Current Promotions.
Free Car Clean
A free comprehensive car clean is available at participating fitment centres only and includes:

• Exterior Car Wash
• Interior Vacuum
• Window Clean
• Tyre Blackening - at participating centres only

• The alignment offered is a standard alignment for orders of 4 or more tyres in a single transaction and can only be performed on standard vehicles. Excluded vehicles are: all European vehicle makes, luxury vehicles, classic vehicles, modified vehicles, performance vehicles, racing vehicles.
• If your vehicle requires more than a standard alignment, the fitment centre will not be able to provide the free wheel alignment.
• Complimentary wheel alignments are not redeemable for cash value.

FAQ - Delivery

What is the delivery time once I place an order?

Delivery times vary between 1 - 10 business days depending on where in Australia you are located, and which of our warehouses your tyres are coming from. We have warehouses located in Brisbane, Melbourne, Perth, Adelaide and Sydney and will try to send tyres from the closest warehouse to your location - depending on availability. Estimated delivery times are provided during the checkout process.
For more information on delivery times please click here.

Is there a charge for Delivery?

We offer FREE delivery on a wide selection of tyres listed on the site, but in some instances a delivery charge will apply.
Delivery costs are calculated based on the location of the stock to the postcode you provide. Therefore, not every tyre will have the same delivery fee.
Delivery costs are estimated throughout the tyre selection process and confirmed at checkout. Please add tyres to your cart and update your postcode to calculate the delivery cost. If it is not free on the tyre you selected, then it might just be the tyre you have added to the cart. Remove it and try a different brand, you may find this one has free delivery.

Where will my tyres get delivered?

You have two options for tyre delivery - to the fitment centre of your choice, where the tyres will get fitted onto your vehicle. Or you can have the tyres sent to a delivery address of your choosing.

Do I need to be at home if I chose delivery to myself?

If you chose not to receive fitment for your tyres, they will get delivered to the address you listed during the checkout process.
The tyres will NOT be left unattended at the delivery address. They must be signed for by a person older than 18 years of age.
If you are not at home when the tyres are delivered you will be responsible for the redelivery fee. The redelivery fee is charged by our courier providers and may vary from approximately $8 a tyre to $25 per consignment, depending on the courier used to deliver the tyres. If you do not wish to pay the redelivery fee, you will need to pick up the tyres from the local freight depot yourself.

I'm having my order sent directly to me, what do I need to know?

Tyres are not able to be sent to a PO Box and a physical address is needed. Please make sure you enter a physical address and if it is being sent to a business, please ensure to list the name of the business in the address field.
Tyre freight requires a signature on delivery, and tyresales will not pay for redelivery attempts. If you choose to have the order sent to your home address and are not present at delivery, you will be required to pick the order up from the freight depot. The freight depot's details will be listed on the missed delivery card left at your property.

FAQ - Tyres

When should I change my tyres?

As a general rule, tyres should be replaced when the tread depth gets below 2mm. To tell the depth of your tread, look for the wear indicators, which are rubber blocks found in four grooves that run around the tyre circumference. The wear indicator is 1.6mm thick, which is the legal limit in Australia. If your tyres reach this minimum depth they must be changed or you are breaking the law and putting your own safety at risk.
Other circumstances, such as tyre damage, vehicle mileage and a tyre's age should also be considered. For additional information on when to change your tyres, read our article under the Tyre Buying Guide.

Find your tyre size and learn what the numbers mean

A tyre's size is found by looking at the sequence of letters and numbers written on the tyre sidewall. For the below description we will use the example 185/55 R15 81H.
Width - The first 3 digit number (185 in example below) is your tyre width measured in millimetres.
Profile - The next two digit number (55 in the example below) is the tyre's profile. This measurement is taken from the wheel to the outer circumference of the tyre and the number is a percentage of your tyre's width. So in this example the profile is 55% of the tyre's width of 185mm.
Rim Diameter - The next two digit number is the diameter of the wheel rim measured in inches. The example below has a tyre that is 15 inches.
Load Index - The next two digit number is the Load index. This refers to the maximum weight that each tyre can handle and is vital from a roadworthy perspective. You need to meet your vehicle’s minimum requirements stated on your tyre placard. Use the reference table below to find the load capacity of the tyre in kilograms.
Speed Rating - the final letter refers to the speed rating. The speed rating refers to the maximum speed, in kilometres per hour, the tyre can handle at maximum weight. It also uses a reference table, (shown below).

Tyre speed rating and load index

The tyres load index and speed rating can be found by looking at the two digit number and letter at the end of the sequence displayed on your tyre.

Using the example above, 81H is the maximum load capacity and speed at which the tyre can safely operate. The speed index for passenger car tyres normally sit between “t” and “Y” which equates to 190-300km/h.

The load index for passenger car tyres normally sits between 60 and 110, which equates to 250-1060kg/tyre. Refer to the below charts to find your tyres load index and speed rating.

How old are my tyres?

You can tell the age of your tyres by looking at the 4-digit build stamp. This stamp is also located on the tyre sidewall. The first two digits represent the week and the last two digits are the year. For example 3714 means the tyre was made in the 37th week of 2014.

I don’t know my specific vehicle series or model?

Why not try our Rego Search? If you still can't find the right tyres for your vehicle, don’t worry, simply click on the blue HELP icon at the bottom of the page or complete our Ask a Tyre Expert form and one of our Tyre Experts will contact you within 1 business day.

What is a tyre placard?

A tyre placard is a very handy reference when buying new tyres. Most placards will be found either on the driver’s side door, in the glove box or under the fuel cap. This sticker will show you the tyre type, size, and speed rating you need to look for. The placard will also show you the correct inflation pressures for your front and back tyres.
Below is an example of a tyre placard.

What tyre pressure should I use?

The placard (found in the driver’s door area, glove box or under the fuel cap) will tell you the correct pressure for your car’s front and back tyres. Make sure the tyres on your car match the placard sticker. Your cars previous owner may not have matched new tyres with the placard, meaning the required tyre pressure will differ.
The pressure on the placard is called COLD pressure, which is the tyres pressure before you have driven your car. Driving your car increases the pressure, so you need to take the measure while your car is still cold.

What do the extra markings on my tyres mean? (AO, MOE, MO, RO1, N1, etc.)

You may find that your tyres have some additional markings on them that we haven't already explained. Below you will find a list and their explanation:

• MO : Original tyres for Mercedes-Benz
• MOE : Mercedes Original Equipment Extended Mobility, these tyres are designed to work like run-flat tyres for Mercedes vehicles only
• * : Original tyres for BMW, made specifically for BMW vehicles
• AO : Original tyres for Audi, made specifically for Audi vehicles
• RO1, RO2 : Original tyres for Audi Quattro, RS4, RS6, R8
• N0, N1, N2, N3, N4, etc : Original tyres for Porsche, made specifically for Porsche vehicles. The numerical escalation reflects enhancements to the previous generation of the same tyre pattern
• RBL : Raised Black Lettering
• RWL : Raised White Lettering

What are space savers?

All cars must carry a spare tyre in case of a puncture. However tyres are large in size and can take up a lot of room especially in smaller vehicles. This is where a space saver can be used. As the name suggests it is a replacement tyre for your car that is smaller in size than regular tyres. Space savers are not designed to be driven on for long distances and should only be used to get you home or to a tyre dealer. Space savers must be driven at a speed limit of 80km and can affect the handling and control of your vehicle. It is therefore important that you drive with extra care when using space saver tyres.

What are run flat Tyres?

Run flat tyres provide an extra layer of safety and are designed to be driven on for a certain distance after a tyre loses pressure. After losing tyre pressure, the driver must maintain a steady speed of no greater than 80km/h, for a maximum distance of between 50km - 80km (depending on the tyre brand).
Run flat tyres may only be fitted onto vehicles specifically manufactured to accommodate run flat tyres and these vehicles always have a functional Tyre Pressure Monitoring System (TPMS). Typical vehicle manufacturers that utilise run flat tyres are BMW, MINI, Mercedes and Renault.
Please note - the fitting of run flat tyres should be carried out by a specialised fitment centre or dealer.

What are Eco tyres?

As tyre technology continues to improves, consumers are being given a choice to buy tyres that are more environmentally friendly. This tyre technology lowers the rolling resistance which reduces fuel consumption. The less fuel a car uses the less C02 emissions are let into the atmosphere.

FAQ - Wheel Alignments

What is a Wheel Alignment?

A wheel alignment involves using special machinery to adjust the angles of your vehicle's axles and wheels so that they point straight ahead/according to manufacturer specification.
To the naked eye, your wheels may look like they are pointing straight, but even the slightest amount of difference could be enough to cause uneven wear for your tyres. Driving onto the kerb, driving through a pothole, driving on unevenly surfaced roads - all of these things could be enough to cause your wheel alignment to be out.

Does tyresales offer wheel alignments?

Yes we do, but not at all fitment locations or on all vehicles. If a wheel alignment is available it will be offered to you during the checkout process.
If your selected fitment centre can provide a wheel alignment on your vehicle, then we will offer a wheel alignment and advise you of the cost as an Optional Extra during the checkout process.
Some of our Fitment Centres offer you a Free Wheel alignment, which will be noted during step 1 of checkout. For more details refer to our Current Promotions page.
The wheel alignments that the fitment centre provides are only available on certain vehicle makes and models. This is because, some vehicles require different technology and longer time for completion.
If your selected Fitment Centre cannot perform a wheel alignment on your vehicle, the fitment centre must notify us and a refund of the wheel alignment will be provided. We do not source an alternative wheel alignment for the customer. Complimentary wheel alignments are not redeemable for cash value.

What is the difference between a wheel alignment and a tyre balance?

Once your vehicle is on the hoists, each tyre goes onto a balancing machine. The machine spins the tyre at a high speed to measure the wheel/tyre combination imbalance. It signals how much weight should be added to balance out the tyre and the areas where the weight is needed.
As explained above a wheel alignment relates to the angles of the wheels and axles of your vehicle in relation to steering and suspension with your wheels.
It is strongly recommended by every tyre expert to have both a Wheel Alignment and the Balancing completed when you purchase a set of new tyres.

How much does a wheel alignment cost?

If your selected fitment centre offers a wheel alignment, the cost will be displayed to you when selecting it as an Optional Extra during checkout.
Some of our fitment centres, also offer a FREE wheel alignment, which will be displayed to you when selecting your fitment centre during step 1 of checkout.
In the event that your chosen fitment centre is unable to perform the wheel alignment, they must contact us and we will refund you the cost of the alignment. We do not source alternatives for free wheel alignments and they are not redeemable for cash.